ACEMAPP Program Associate

Work location: Hybrid

Employment basis: Full-time 

Experience level: Less than 2 years

Education level: Some College

 

Overview:

The Michigan Health Council is a dynamic nonprofit that focuses on making great products and delivering services that support Michigan’s healthcare employers, educators, and professionals. One of these products is ACEMAPP, an internet-based clinical education management solution. This tool provides an online platform in which health providers, students, and their academic coordinators can arrange clinical rotation placements, onboard students, and manage clinical requirements.

​

Responsibilities and Duties (in collaboration with the MHC Staff):

• Develop an extensive working knowledge of the ACEMAPP application

• Provide end-user application support via phone and email

• Troubleshoot issues reported by customers and provide efficient and effective solutions

• Provide effective training to maximize the use of the ACEMAPP software

• All other responsibilities presented as deemed necessary by the direct supervisor

 

Knowledge, Skills, and Abilities Required:

• Understand the principles and processes for providing excellent customer service

• Organized; expert at juggling many tasks and projects

• Demonstrates consistent professional etiquette with clients and colleagues

• Self-starter, strong sense of initiative, and independent worker

• Computer knowledge required; including Microsoft Office with emphasis on knowledge of Excel

• Strong verbal, writing, technology and analytical skills

​

 

How to Apply

To apply, please send a cover letter and resume to [email protected]