ACEMAPP Program Associate

Work location: Hybrid

Employment basis: Full-time 

Experience level: Less than 2 years

Education level: Some college

Status: Actively hiring

 

Overview:

The Michigan Health Council is a dynamic nonprofit on a mission to ensure the future of the healthcare workforce. One of the ways we support the workforce is through ACEMAPP, a collaborative platform for clinical scheduling, compliance, and recruitment. This tool provides an online platform for health providers, students, and their academic coordinators to arrange clinical rotation placements, onboard students, and manage requirements.

​

Responsibilities and Duties (in collaboration with the MHC Staff):

• Develop an extensive working knowledge of the ACEMAPP system

• Provide end-user application support via phone and email

• Troubleshoot issues reported by customers and provide efficient and effective solutions

• Provide effective training to maximize the use of the ACEMAPP software

• All other responsibilities presented as deemed necessary by the direct supervisor

 

Knowledge, Skills, and Abilities Required:

• Understand the principles and processes for providing excellent customer service

• Organized; expert at juggling many tasks and projects

• Demonstrates consistent professional etiquette with clients and colleagues

• Self-starter, strong sense of initiative, and independent worker

• Computer knowledge required; including Microsoft Office with emphasis on knowledge of Excel

• Strong verbal, writing, technology and analytical skills

​​

Additional Details:

Work Hours:  Normal work hours are 8 AM to 5 PM ET

Benefits: The Michigan Health Council offers competitive benefits

• Paid time off (PTO), Sick leave, and Holidays

• 403b Pension Plan

• Medical, Dental, Vision, & Disability Plan

• Health Saving/Flex Spending Plan

 

How to Apply

To apply, please send a cover letter and resume to [email protected]